AXIS bank complaint - refusal to issue FREE ATM card
Update (10 June 2023) For new visitors, please read full story below. Then, read "Update" sections. As expected, AXIS bank took U turn. It deducted Rs. 236 as annual debit card charges. I mailed Principal Nodal Officer (PNO) as suggested in 2021. The response was, the charges are legitimate and cannot be reversed . I registered a complaint at https://pgportal.gov.in/ This action forced AXIS bank not only to reverse the charges but also issue FREE ATM card without any further argument or excuse. However, it reversed only Rs. 200 initially. When I asked for remaining Rs. 36, response from PNO was, The reversals has been processed excluding GST and the said GST component cannot be reversed . An executive from home branch (MIDC, Andheri(E.), Mumbai, Maharashtra) called and requested me to let go this amount. I refused. He tried to convince me for at least 10-15 mins. giving various excuses but I asked for full refund. After couple of days, I got credit of Rs. ...